Effective Date: [24.07.2025]

This Privacy Policy explains how EdinMove Removals (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or use our website: https://edinmoveremovals.co.uk.

We are committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions, you can contact us at:
📧 info@edinmoveremovals.co.uk

1. Who We Are

EdinMove Removals is a removals company based in Edinburgh, UK, providing services such as house removals, man and van hire, long-distance moves, and house clearances.

2. Information We Collect

We may collect and process the following personal data:

a) Information You Provide to Us

  • Name
  • Email address
  • Phone number
  • Collection and delivery addresses
  • Details related to your move (e.g. property type, contents, dates)
  • Messages sent through our contact and quotation forms

b) Information Collected Automatically

  • IP address
  • Browser type and version
  • Pages you visit and your interactions with the website
  • Referring URLs
  • Cookie and tracking data (e.g. via Google Analytics)

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries and provide quotations
  • Deliver our removals services
  • Communicate with you about bookings or updates
  • Improve our website and services
  • Comply with legal or regulatory obligations
  • Send service-related or administrative communications

We do not use your data for unsolicited marketing unless you explicitly opt in.

4. Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

  • Performance of a contract – to deliver a service you’ve requested
  • Consent – where you have actively given permission (e.g. cookies or marketing opt-in)
  • Legitimate interests – for business administration and customer support
  • Legal obligation – for compliance with tax or regulatory duties

5. Data Sharing

We may share your personal information with:

  • Service providers involved in delivering our services (e.g. drivers, subcontractors)
  • Website and IT support providers (for secure operation of the site)
  • Analytics and tracking tools (e.g. Google Analytics)
  • Legal or regulatory authorities, where required

We do not sell or rent your data to any third parties.

6. Data Retention

We retain personal data only for as long as necessary:

  • Enquiry and quote data: up to 12 months
  • Customer and invoicing data: up to 6 years (for financial compliance)
  • Analytics data: as per Google Analytics retention settings (usually 14–26 months)

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure (“right to be forgotten”)
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
    https://ico.org.uk

To exercise any of these rights, email us at info@edinmoveremovals.co.uk.

8. Data Security

We take appropriate security measures to protect your personal data, including:

  • SSL encryption on our website
  • Secure hosting and data access controls
  • Regular maintenance and updates to website software

9. Cookies

Our website uses cookies to improve your experience, provide analytics, and support functionality. Please see our Cookie Policy for full details.

You may manage cookie preferences through your browser or using the consent tool provided on our website.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updates will be posted on this page with a revised effective date.

12. Contact

If you have any questions about this Privacy Policy or how we use your data, please contact:

EdinMove Removals
📧 Email: info@edinmoveremovals.co.uk
🌐 Website: https://edinmoveremovals.co.uk